Job Description
Customer Service Officer
Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job FieldCustomer Care
Main Job Tasks and Responsibilities
General administrative and clerical support
Receive and sort mail and deliveries
Should be very much familiar with MS Office and Internet.
Respond promptly to customer inquiries
Obtain and evaluate all relevant information to handle product and service inquiries
Organize workflow to meet customer timeframes
Manage customers’ accounts
Record details of inquiries, comments and complaints
Prepare and distribute customer activity reports
Follow up on customer interactions
Requirements
B. Sc. or HND in relevant discipline
Must be a FEMALE
Knowledge of relevant computer applications
Ability to type fast
Numeric, oral and written language applications
Interpersonal skills
Listening skills
Attention to detail and accuracy
Customer service orientation
Initiative
Method of Application
Interested candidates should send applications and CV to: hr@cbblimited.com.ng