Job Title: Manager – Service & Governance, Business Clients
Job Description
- Ensure effective and efficient operations without sacrifice on control and service quality
- Periodically review Credit Policy to ensure consistency with Business Clients’ segment strategy and risk appetite.
- Ensure that effective arrangements are in place within Business Clients Segment for the prevention of money laundering in line with the Group Policy and Standards, Regulatory Guidelines and Local Legal requirements. In particular, through the designation of a Business MLPO, ensure that the obligations on reporting suspicious activities are met.
- Raising management standards and control
- Embedding a Sales Governance Culture –
- Control and monitor strategy, model mix, scale, costs and risk control
- Ensure adherence to the Management and Risk Policy of New Business channel
- Sanction of annual plans and strategic direction
- Annual reviews of plans and self-certification
- Ensure adequate service quality standards are in place
- Ensure standards are in place to minimize mis-selling, customer complaints by channel and NBOs.
- Coordinate the TCF reporting, monitoring and enhancement initiatives
Qualifications & Skills
- Minimum of a 2nd Class degree in a relevant course.
- 3-5 years experience in a similar role
- Strong relationship management skills
- Good Communication and Interpersonal skills.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required
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